1. Introduction
This Refund & Cancellation Policy applies to digital products
and services purchased from eduSoft Infotech through our website
or authorised payment channels.
2. Digital Products
Our digital products are delivered electronically and may include
PDF guides, templates, checklists, resources and other downloadable
materials.
Digital Product Refund Policy
Because digital products can be accessed or downloaded
immediately after successful payment, purchases of digital
products are generally non-refundable once the product has
been successfully delivered or downloaded.
3. Payment Successful but Product Not Received
If your payment has been successfully completed but you do not
receive access to the purchased digital product, please contact
us using the details provided below.
After verifying the transaction, we will make reasonable efforts
to provide the purchased product or an alternative method of
access.
4. Duplicate Payment
If you believe that you have been charged more than once for the
same product due to a duplicate transaction, please contact us
with the relevant payment or order details.
After verification, an appropriate resolution will be provided
for a confirmed duplicate payment.
5. Incorrect Email Address
Customers are responsible for providing a correct and accessible
email address during the purchase process.
If the product cannot be delivered because an incorrect email
address was provided, please contact us so that we can verify
the purchase and assist with delivery.
6. Technical Download Problems
If you experience a technical problem while downloading your
purchased product, please contact us with your order details.
We will make reasonable efforts to resolve genuine technical
delivery problems.
7. Service Cancellation
Cancellation terms for custom website development, software
development, digital marketing or other professional services
may differ from digital product purchases and will depend on
the applicable project agreement or quotation.
8. How to Request Support
To request assistance regarding a payment, product delivery or
duplicate transaction, please contact us with:
- Your name
- Email address used during purchase
- Product name
- Transaction/order details
- Description of the issue
9. Contact Us
eduSoft Infotech
Email:
info@edusoftinfotech.com
Phone:
+91 9839642740
10. Policy Updates
eduSoft Infotech may update this policy when required. The latest
version will always be published on this page.